Elisabeth was on the road to becoming a sound technician. But as fate would have it, she took a job that led her on to a whole different path. Ten years later, B2B is her cup of tea and she has worked for three of the big T’s in the world of Swedish telecom: Tre, Telenor and Telia. In other words, the role as Key Account Manager at Smart Refill fits her like a glove!
Key Account Manager
- Started in August 2019
- Key Account Manager, Telecom
- Grew up in Hjo, lives in Helsingborg with boyfriend and Pomeranian Zelda
- Studied media production and Business Management
- Hobbies: obstacle racing, hanging out with friends, taking photos of people/nature/Zelda
- Favorite apps: WeekCal, Instagram, Weather
- Favorite gadgets: iPhone, Apple TV
Elisabeth – Queen B2B with ten years in telecom
My first sales job was for telecom operator Tre, selling phone subscriptions to private customers. Travelling was part of the job and I was away for weeks at the time. It was fun and I learnt a lot, but also realized that I prefer to build relationships rather than reeling in new customers.
Elisabeth decided to settle down in Helsingborg, a city she had travelled to for work and where she also had some good friends. Time for the next T in her career: Telenor. She started out as a sales representative with focus on customer satisfaction. Eventually, she was promoted to Account Manager and helped build Telenor’s offer to corporate customers in the Helsingborg area. Acting as sales coach and training colleagues was also part of the job.
Learning by doing is all well and good, but Elisabeth wanted to know more about B2B and corporate sales on an operational and strategic level. Studying Business Management at the higher vocational college Competensum allowed her to do just that. With a fresh degree, a strong background in telecom and a passion for relationship building, it’s no surprise that the biggest T of them all became her next career step.
As an Account Manager at Telia Company, I got hands-on practice in taking care of prospects and creating customer loyalty. It was really a great school in salesmanship. I aim at staying close to the customer, understanding their needs as well as the needs of their end-users. Building long-term partnerships creates a win-win situation.
So what caught her eye when app provider Smart Refill announced an open sales position?
I’m driven by curiosity. Smart Refill has a tight-knit team, where management, developers and sales work closely together. The position gave me a chance to learn more about IT and software development while putting my experience in customer relations and telecom to use. A great combo, if you ask me!